Improving outage management through smart technology

To ensure the highest standard of reliability and storm restoration, utilities are turning to intelligent data made available through smarter system integration. By integrating their outage management systems (OMS), distribution management systems (DMS) and geographical information systems (GIS) with advanced smart meter infrastructure, utilities can access a wealth of data that enables them to make better decisions about restoring power, and improve logistics and customer communications.

PA's records show that top utilities in the US are able to restore on average 50 per cent of customers one quarter of the way through a storm event. We are currently working with major US utilities to help implement and integrate smart technology, moving them towards and beyond these performance standards.

PA has also been working with utilities for over 25 years to develop, share and recognise best practices in utility performance and reliability. For instance, our benchmarking programme in transmission and distribution and customer services are the most comprehensive, objective and useful performance benchmarking study available to the utility industry, while our annual ReliabilityOne™ and ServiceOne awards recognise North American utilities for excellence in reliability and customer service.

To find out more about how we can help your utility use smart technology to improve outage management and increase reliability and customer service, please contact us now.