Abandoned, broken-down and accident-damaged vehicles cause danger and obstruction to other road users, and their prompt removal is crucial to the Highways Agency’s strategic objective of keeping traffic moving safely. To take on this responsibility from the police, the Agency asked PA to help develop the capability to deliver it.
PA worked in partnership with the Highways Agency to source an external provider to deliver recovery services, as well as scoping and delivering changes to ways of working within the traffic officer service. Creating and actively managing a network of change champions ensured that the traffic officer service was fully engaged with the changes. PA shaped a learning model to upskill 1,500 traffic officers and developed an effective internal client function to ensure that the agency had the right people and processes in place to mange contract performance.
The change programme will deliver a projected annual economic benefit of 6m, and has been recognised within the agency as best practice for how centrally driven change should be delivered within the traffic officer service.
To find out more about our work in this area please contact us now.
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