PA Consulting Group reveals how to realise value from IT service management at the itSMF UK Conference and Exhibition 2009

IT service managers can no longer justify the expenditure on IT service management projects solely on the basis that “ITIL® is the right thing to do”. 

To deliver ongoing IT transformation the CIO has to embed a culture of improvement within the organisation. PA reveals how to release value from IT Service Management by embedding change into the ‘psyche’ at the itSMF conference on 9-10 November 2009, 

Organisations can release the value from IT service management by applying a change framework that focuses on driving and releasing change. Driving change involves redesigning the inner workings of the organisation including processes, structure and strategy. Releasing change ensures that the desired culture becomes inherent in the organisation. PA will outline how the following five key elements can help to release change:

1. Gaining active support throughout the organisation – this is at the heart of delivering change and maintaining momentum

2. Evaluating and restating the IT service management vision – set the direction with the business and reach consensus

3. Focusing on driving value from core processes – sharpen up, don’t reinvent, by undertaking self-assessments and involving those closest to the processes to deliver the improvements 

4. Releasing the potential of the team – recognise your IT service management leaders and provide them with the opportunity to develop 

5. Ensuring IT service management initiatives are coordinated – set a clear direction and manage the improvements coherently.

At PA we work with clients to ensure we achieve active participation in the IT transformation to drive the efficiencies and improvements expected.

To find out how to release change in your organisation contact us.